Back·Version 2026-11-08·Privacy Policy·Terms of Service
This applies to everything you generate with Ansembl — the cloud and GPU render pipeline (Kling, fal.ai, Google, and our own engines) that produces video, images and voice on your behalf when you press Generate. Running real models that can make convincing media of people means being clear, up front, about what that capability is for and what happens if it is used for something else.
Not a substitute for technical controls, and not optional because they exist. Ansembl limits what each account can render, scopes every asset to the account that made it, and the providers behind our engines apply their own content filters — but no filter catches everything, and most of what is listed below is entirely possible with an ordinary prompt. This policy is the backstop for the parts a technical control can't reach, not a fallback for the parts it can.
Ansembl may suspend or terminate an account, without prior notice, on a good-faith belief that it's being used in violation of this policy, and may remove or refuse to render content that violates it. Where practical you'll be notified and given a chance to explain — but for anything posing a real risk (content involving minors, active harm to a real person, abuse actively in progress), suspension comes first. Tokens spent on content removed under this policy are not refunded.
This is deliberately short and will get more specific as real cases come up — it isn't meant to be a complete enumeration of everything that counts as misuse, and Ansembl reserves judgment on anything not explicitly listed here that shares the spirit of what's prohibited above.
Version 2026-11-10
This explains what Ansembl LLC ("Ansembl", "we") collects when you use ansembl.ai and the Ansembl studio, what we do with it, and who else handles it. Ansembl makes video, images and voice from material you give it, so the short version is: we keep what is needed to run your account and render your work, we send your material to the model providers that do the rendering, and we do not sell it or use it for advertising.
Reference images and voice samples of people are the most sensitive material Ansembl handles. Some laws treat data derived from a face or a voice as biometric or sensitive personal data.
We do not sell your personal information, share it for advertising, or use your content to train general-purpose AI models.
Ansembl runs on other companies' infrastructure, and a render means sending your prompt and the reference material for that render to the provider of the model you chose. Each handles the data under its own terms.
These providers operate in the United States and other countries, including Singapore, so your data may be processed outside the country you live in. We may also disclose information when the law requires it, to protect someone from serious harm, or to a successor if Ansembl is reorganised or sold — in which case this policy continues to apply to it.
Every project, asset and render is scoped to the account that made it. Media is kept in private storage and served through time-limited signed links. Traffic is encrypted in transit. No system is perfectly secure; if a breach affects your personal data we will tell you as the law requires.
When you ask us to delete your account we remove your content and account details within 30 days, apart from the records above and anything we are legally required to keep.
You can delete individual projects, assets and renders in the studio. To get a copy of your data, correct it, or delete your account and everything in it, write to ansembl@protonmail.com from the address on your account; we respond within 30 days. Depending on where you live — for example the EEA, the UK or California — you may have further rights, including to object to or restrict certain processing and to complain to your data-protection authority. We will not treat you differently for using any of them.
Ansembl is for adults. You must be 18 or older to have an account, and we do not knowingly collect personal data from anyone younger. If you believe a minor has an account, tell us and we will close it.
If we change this policy we will update the version date above, and for a significant change we will tell you by email or in the studio before it takes effect. Questions and requests: ansembl@protonmail.com, or Ansembl LLC, 1209 Mountain Road Pl NE #13408, Albuquerque, NM 87110, United States.
Version 2026-11-10
These terms are the agreement between you and Ansembl LLC ("Ansembl", "we"), a New Mexico limited liability company, for your use of ansembl.ai and the Ansembl studio. By creating an account or using the service you agree to them, and to the Acceptable Use Policy and Privacy Policy above, which are part of them. If you do not agree, do not use Ansembl.
You must be at least 18 and able to enter a binding contract. An account is for one person; you are responsible for what happens under it and for keeping your sign-in secure. Tell us promptly if you think someone else has access.
Ansembl is a studio for making video, images and voice with AI models, some run by us and some by other companies. It is new and changing: we may add, change or remove features and models, and results vary from one render to the next. We may set limits on rendering, storage and spending to keep the service stable and safe.
You keep ownership of everything you upload. You give Ansembl permission to store it, process it and send it to the model providers named in the Privacy Policy, only as needed to run the service for you. That permission ends when you delete the material or close your account, apart from copies we must keep by law.
You confirm that you have the right to use what you upload, and that you have the consent of any real person whose face, voice or likeness appears in it.
As between you and Ansembl, what you generate is yours and you may use it commercially. We claim no ownership of it. Three cautions:
You must follow the Acceptable Use Policy. We may remove content, refuse a render, or suspend or close an account that breaks it, as that policy describes.
If you believe content on Ansembl infringes your copyright, send a notice to ansembl@protonmail.com (subject "Copyright notice") or to Ansembl LLC, 1209 Mountain Road Pl NE #13408, Albuquerque, NM 87110, United States, with: your name and contact details; the work you say is infringed; where the material is on Ansembl, in enough detail for us to find it; a statement that you believe in good faith the use is not authorised by the owner or the law; a statement, under penalty of perjury, that the notice is accurate and you are the owner or authorised to act for them; and your signature.
We remove or disable material named in a valid notice and tell the account holder, who may send a counter-notice. We close the accounts of repeat infringers.
Renders, sign-in and payments depend on the providers listed in the Privacy Policy. Their availability, content filters and terms are outside our control, and a provider may refuse or fail a render. We are not responsible for their services.
You may stop using Ansembl and ask us to delete your account at any time. We may suspend or close your account if you break these terms, if we must by law, or if your use puts other people or the service at risk.
Unused tokens are not refunded when an account is closed, whether you close it or we do, except where the law gives you a right to a refund. Sections 3 (as to what you confirm), 4 and 10 to 13 continue after the agreement ends.
Ansembl is provided "as is" and "as available". To the fullest extent the law allows, we make no warranties of any kind, express or implied, including of merchantability, fitness for a particular purpose and non-infringement. We do not promise that the service will be uninterrupted or error-free, that any render will match what you asked for, or that output is accurate, lawful to use for your purpose, or free of resemblance to other work.
To the fullest extent the law allows, Ansembl is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, and our total liability for all claims relating to the service is limited to the greater of what you paid us in the 12 months before the claim arose and US$100. Nothing in these terms limits liability that cannot be limited by law, or rights you have as a consumer that cannot be waived.
If someone brings a claim against Ansembl because of content you uploaded or generated, or because you broke these terms or the law, you will cover our reasonable costs and losses from that claim, including legal fees.
These terms are governed by the laws of the State of New Mexico, USA, without regard to its conflict-of-law rules. Disputes will be heard in the state or federal courts located in New Mexico, and you and Ansembl accept their jurisdiction — unless the consumer law of the place you live gives you the right to bring a claim there. Please write to us first; most problems are quicker to fix that way.
We may update these terms. We will change the version date above and, for a significant change, tell you by email or in the studio at least 14 days before it takes effect; using Ansembl after that means you accept the new terms. If part of these terms is found unenforceable the rest still applies. Not enforcing a term is not a waiver of it. You may not transfer this agreement; we may transfer it to a successor of the business. These terms, with the Acceptable Use Policy and Privacy Policy, are the whole agreement between us about the service.
Contact: ansembl@protonmail.com, or Ansembl LLC, 1209 Mountain Road Pl NE #13408, Albuquerque, NM 87110, United States.